Telecom & Utilities
AI coworkers for large-scale, mission-critical operations
Improve service reliability, reduce operational bottlenecks, and stay compliant with AI coworkers that execute telecom and utility workflows across customers, networks, and internal teams in real time.
Loved by professionals from 1000+ large and small brands around the worlds
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
The sharpest and most capable AI agents in the market
The Challenge
Telecom and utility providers operate at massive scale with strict service-level commitments and regulatory oversight. Customer requests, service incidents, network operations, and compliance processes are spread across siloed systems and teams. When outages, billing issues, or service changes occur, coordination breaks down. Manual workflows slow resolution, increase operational cost, and expose the organization to regulatory and reputational risk. The challenge is not lack of systems. It is lack of coordinated execution.
+
55%
Faster resolution of outages and service incidents
+
45%
Reduction in manual coordination across ops and support teams
+
30%
Reduction in SLA breaches through proactive monitoring and escalation
Use Cases
Get Started
Resolve outages and incidents faster
Automatically gather incident context, affected customers, network data, and prior actions to coordinate resolution, draft communications, and track progress across teams.
Handle high-volume service requests at scale
Automate internal requests, cross-team handoffs, and reporting so operations teams focus on resolution, not coordination.
Embed compliance into daily operations
Ensure regulatory requirements, approval rules, and reporting obligations are enforced automatically as part of normal workflows, without slowing down execution.
Integrated with the most popular softwares
ServiceNow, Salesforce, Zendesk, Oracle, SAP, Slack, Microsoft Teams, SharePoint, Google Drive, network management systems, billing platforms, CRM, internal operational tools, regulatory reporting systems, internal APIs
AI in Action
Get Started
Telecom & Utilities
Service request handling
Klart AI processes high-volume customer requests related to service changes, billing, and account updates.
Outage and incident support
Assist teams during incidents by gathering context, drafting customer communications, and tracking resolution steps.
Account and subscription changes
Execute plan changes, cancellations, and updates across systems while enforcing business rules.
Regulatory and reporting support
Prepare structured data and summaries for regulatory reporting and internal reviews.
Operations
End-to-end workflow execution
AI coworkers execute repeatable business processes across tools, from request intake to final system updates, following your rules and approvals.
Internal request automation
Handle internal requests from teams, route them to the right workflow, gather context, and complete actions or escalate when needed.
Operational exception handling
Detect when workflows fall outside defined rules and escalate to humans with full context and recommended next steps.
Vendor and partner coordination
Draft communications, follow up automatically, track responses, and update internal systems without manual back-and-forth.
.webp)
Customer Support
Ticket deflection
Resolve repetitive tickets autonomously and route complex cases to the right teams with full customer context.
Accelerated case resolution
Pre-draft responses using internal documentation, similar past cases, and recent product changes.
Knowledge base automation
Turn resolved tickets and internal decisions into up-to-date help articles and internal documentation.
CSAT insights
Analyze customer conversations to identify recurring issues, documentation gaps, and drivers of CSAT changes.
.webp)
Marketing & Content
Campaign content generation
Generate structured, on-brand content for campaigns, product launches, and customer communications.
Content localization at scale
Adapt content across markets while preserving terminology, tone, and regulatory constraints.
Market and competitive intelligence
Monitor trends, competitors, and customer conversations to inform messaging and positioning.
Content performance summaries
Automatically generate summaries from campaign results, feedback, and engagement data.
.webp)
Legal & Compliance
Policy-aware execution
Ensure automated actions follow internal policies, approval rules, and compliance constraints.
Audit-ready workflows
Maintain full logs of AI actions, decisions, and data usage for audits and reviews.
Access and permission control
Restrict what each AI coworker can see and do based on role and responsibility.
Regulatory support
Assist teams with compliance checks, reporting, and documentation in regulated environments.
.webp)
Intelligence & Analytics
Operational reporting
Generate structured summaries of work performed, outcomes achieved, and bottlenecks encountered.
Customer and business insights
Aggregate signals from support, sales, and operations to surface meaningful patterns.
Analytics reporting
Retrieve analytics for internal and stakeholder reporting.
Decision support
Provide recommendations grounded in company data, historical actions, and current constraints.
.webp)
Our AI solutions are designed to deliver measurable results and drive growth. Start your journey now and experience the future of technology.
Transform Your Business with AI Employees Today