Customer Service

Resolve more tickets without growing your support team

Deploy AI coworkers that handle repetitive support requests, assist agents with accurate answers, and escalate complex cases with full customer context so your team focuses on what actually needs humans.

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Customer Service
58%
First response time reduction
70%
Tickets resolved without human intervention
€14,500
Cost savings per support agent per year

The Challenge

Customer support teams are overwhelmed by repetitive tickets, fragmented knowledge, and constant context switching between tools. Response times grow, quality drops, and headcount increases just to keep up with volume. Most teams already have the answers. They just cannot find or reuse them fast enough.

See it in action

A real scenario, resolved end to end — wherever your customers reach out.

Internal · Slack

Lyra · live in Slack
A customer says order #48213 hasn’t arrived and is asking for a refund. What should I tell them?
Lyra

Order #48213 shipped on the 12th and is currently in transit with a carrier delay flagged. Per policy, refunds apply after 3 business days past the estimated delivery window — that’s the 19th. I’ve drafted a reply offering a delivery update now and an automatic refund if it hasn’t arrived by then.

Zendesk · Ticket #48213Confluence · Shipping & Refund Policy
Verified against 2 sources2.1s
Every answer is grounded in your own tools — never invented.
Website Chat Widget

Your website, staffed 24/7

Embed Klart AI on your site with one line of code. It greets every visitor instantly, answers from your real order, shipping, and policy data, and hands off to your team only when a case truly needs a human.

  • Live in minutes — one script tag, no engineering sprint
  • Answers grounded in your own knowledge base, never invented
  • Escalates to Zendesk, Intercom, or Slack with full context attached
70%
of tickets resolved without a human
Klarty
Hi! How can I help you? 👋Hi, I still haven’t received my order #58291 😕Sorry for the wait! Order #58291 shipped on Aug 21 via UPS and is on track for delivery tomorrow. Tracking: 1Z999AA10123456784 — want me to text you the moment it arrives?Resolved instantly — no agent needed
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What Klart AI Does

Resolve tier 1 and tier 2 support requests automatically

Answer common questions, process standard requests, and close tickets using verified knowledge while routing only complex or sensitive cases to agents.

Assist agents with real-time, accurate responses

Surface the right internal articles, past tickets, policies, and customer data directly in the workflow so agents reply faster and with confidence.

Maintain consistent answers across all channels

Ensure customers receive the same accurate information across email, chat, helpdesk, and internal tools without manual copy-paste or guesswork.

Key Capabilities

  • Automatically resolve repetitive support tickets using verified internal knowledge and policies
  • Provide agents with instant, context-aware answer suggestions while they respond to customers
  • Escalate complex cases with full conversation, customer, and action history attached
  • Continuously learn from resolved tickets to improve future responses without manual maintenance
Customer Service features

Your Customer Service specialist

Lyra
Recommended for Customer Service

Lyra — Customer Support Expert

Lyra resolves customer questions accurately using verified sources and routes complex issues to the right support teams.

Meet Lyra

Integrations

ZendeskIntercomSalesforceHubSpotSlackMicrosoft TeamsGmailGoogle DriveConfluenceNotion

+ Freshdesk

“We have been using Klart AI for a while now and it has been a game-changer. It has saved us a lot of time. We highly recommend this tool to any company looking to streamline their processes and improve their efficiency.”

Gladys Embolo

Gladys Embolo

Head of Global Support at Mirakl

Built for your industry

Customer Service teams in these industries see the fastest results.

Retail & E-commerce
Retail & E-commerceB2B SaaS
B2B SaaSMarketplaces
Marketplaces

Frequently asked questions

No — it removes the repetitive tier 1 and tier 2 volume so your team can focus on cases that actually need a human. On average, 70% of tickets are resolved without any agent involvement; the rest are escalated with full context attached, not dropped on someone’s desk cold.

Most teams are live within a day. Connect your helpdesk (Zendesk, Intercom, Freshdesk, or similar) and your knowledge sources, and Klart AI starts answering from your existing documentation immediately — no retraining or migration required.

Every response is source-grounded: Klart AI only answers from the documentation, policies, and tickets you’ve connected, and cites exactly where each answer came from. If the answer isn’t in your sources, it says so and escalates instead of guessing.

It escalates to your team with the full conversation, customer history, and any relevant account context already attached — so the agent picks it up with everything they need instead of starting from scratch.

Klart AI connects natively to Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, HubSpot, Slack, and Microsoft Teams, plus your knowledge base in Confluence, Notion, or Google Drive — and over 1,000 other tools through our broader integration library.

Yes. Klart AI is GDPR and CCPA compliant, never uses your data to train models, and enforces the same access permissions your team already has — an agent can’t see through Klart AI anything they couldn’t already see directly.

Ready to transform your Customer Service operations?

Deploy AI coworkers that handle the work your team shouldn't have to do manually.

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