Retail & E-commerce
AI coworkers for high-volume retail operations
Increase conversion, reduce operational costs, and deliver consistent customer experiences with AI coworkers that understand your retail business and execute work across support, orders, returns, and internal operations.
Loved by professionals from 1000+ large and small brands around the worlds
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The sharpest and most capable AI agents in the market
The Challenge
Retail and e-commerce teams operate under constant pressure from high ticket volumes, seasonal spikes, and thin margins. Customer data, order information, and policies are spread across tools, forcing teams to rely on manual processes that slow response times, increase errors, and hurt customer satisfaction.
+
70%
Reduction in repetitive customer tickets handled manually
+
€8,000+
Annual efficiency savings per employee through automation
+
65%
Faster resolution of order, refund, and return requests
Use Cases
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Customer support at scale
Resolve L1 inquiries, order issues, and return requests automatically while escalating complex cases with full customer and order context.
Internal operations and coordination
Handle internal requests, vendor coordination, and operational follow-ups without manual back-and-forth.
Orders, returns, and refunds operations
Automate policy checks, workflow execution, and system updates across order management and support tools.
Integrated with the most popular softwares
Shopify, Magento, Salesforce, Zendesk, Intercom, HubSpot, Slack, Google Drive, Notion, ERP and OMS systems
AI in Action
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Retail & E-commerce
Order and returns automation
Klart AI handles order issues, returns, and refunds by validating policies, retrieving order context, triggering workflows, and updating systems automatically.
Customer account resolution
AI coworkers build a unified view of each customer across orders, tickets, and interactions to resolve issues faster and more accurately.
Inventory and product inquiries
Answer customer and internal questions using live product, pricing, and availability data across systems.
Peak and seasonal workload handling
Absorb demand spikes during promotions and peak seasons without adding temporary headcount or breaking workflows.
Operations
End-to-end workflow execution
AI coworkers execute repeatable business processes across tools, from request intake to final system updates, following your rules and approvals.
Internal request automation
Handle internal requests from teams, route them to the right workflow, gather context, and complete actions or escalate when needed.
Operational exception handling
Detect when workflows fall outside defined rules and escalate to humans with full context and recommended next steps.
Vendor and partner coordination
Draft communications, follow up automatically, track responses, and update internal systems without manual back-and-forth.
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Customer Support
Ticket deflection
Resolve repetitive tickets autonomously and route complex cases to the right teams with full customer context.
Accelerated case resolution
Pre-draft responses using internal documentation, similar past cases, and recent product changes.
Knowledge base automation
Turn resolved tickets and internal decisions into up-to-date help articles and internal documentation.
CSAT insights
Analyze customer conversations to identify recurring issues, documentation gaps, and drivers of CSAT changes.
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Marketing & Content
Campaign content generation
Generate structured, on-brand content for campaigns, product launches, and customer communications.
Content localization at scale
Adapt content across markets while preserving terminology, tone, and regulatory constraints.
Market and competitive intelligence
Monitor trends, competitors, and customer conversations to inform messaging and positioning.
Content performance summaries
Automatically generate summaries from campaign results, feedback, and engagement data.
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Legal & Compliance
Policy-aware execution
Ensure automated actions follow internal policies, approval rules, and compliance constraints.
Audit-ready workflows
Maintain full logs of AI actions, decisions, and data usage for audits and reviews.
Access and permission control
Restrict what each AI coworker can see and do based on role and responsibility.
Regulatory support
Assist teams with compliance checks, reporting, and documentation in regulated environments.
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Intelligence & Analytics
Operational reporting
Generate structured summaries of work performed, outcomes achieved, and bottlenecks encountered.
Customer and business insights
Aggregate signals from support, sales, and operations to surface meaningful patterns.
Analytics reporting
Retrieve analytics for internal and stakeholder reporting.
Decision support
Provide recommendations grounded in company data, historical actions, and current constraints.
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Our AI solutions are designed to deliver measurable results and drive growth. Start your journey now and experience the future of technology.
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