IT Service Management

Operate IT faster without increasing headcount

Centralize technical knowledge, automate internal IT requests, and reduce ticket volume with AI that understands your systems, documentation, and access rules.

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IT Service Management
38%
IT ticket volume reduction
55%
Mean time to resolution improvement
€140,000
Annual IT operational cost savings

The Challenge

IT teams are overwhelmed by repetitive internal requests, fragmented documentation, and constant context switching across tools. Critical knowledge lives in tickets, wikis, and people's heads, slowing down resolution times and increasing operational risk as organizations scale.

See it in action

A real scenario, resolved end to end, right inside the tools your team already uses.

Internal · Slack

Klarty · live in Slack
A user says their SSO login keeps looping back to the sign-in page after entering their password. What’s the fix?
Klarty

This matches a known issue from ticket #IT-2291 — it’s caused by a stale session cookie conflicting with the new SSO provider config. Fix: have them clear cookies for the login domain or use an incognito window, then re-authenticate. I’ve sent them the step-by-step and linked the runbook.

Jira · Ticket #IT-2291Confluence · SSO Runbook
Verified against 2 sources2.0s
Every answer is grounded in your own tools — never invented.

What Klart AI Does

Internal IT request handling

Automatically answer common IT questions, resolve L1 requests, and route complex issues with full context across systems.

Technical knowledge access

Instantly surface accurate answers from internal documentation, tickets, and runbooks without manual searching.

System coordination and automation

Trigger actions across IT tools to update records, notify teams, and keep systems aligned without manual intervention.

Key Capabilities

  • Answer internal IT questions instantly using verified documentation and past tickets.
  • Automate L1 and L2 IT requests while escalating edge cases with full technical context.
  • Keep technical documentation continuously aligned with real system usage and changes.
  • Coordinate actions across IT tools to reduce manual updates and operational drift.
IT Service Management features

Your IT Service Management specialist

Klarty
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Integrations

JiraConfluenceNotionGoogle DriveSlackMicrosoft TeamsZendeskGitHubAWS

+ ServiceNow, Azure

Built for your industry

IT Service Management teams in these industries see the fastest results.

B2B SaaS
B2B SaaSTelecom & Utilities
Telecom & UtilitiesMobility & Transportation
Mobility & Transportation

Frequently asked questions

No — it resolves the repetitive, known-issue requests (password resets, access requests, common errors) so your IT team focuses on infrastructure and the incidents that actually need a human.

It answers strictly from your connected documentation, runbooks, and resolved tickets — and cites which one it used — so an answer reflects your actual current systems, not generic troubleshooting advice.

It escalates to your team with the full ticket history, affected system, and troubleshooting steps already attempted attached — so whoever picks it up isn’t starting from a blank ticket.

Most IT teams are live within a few days: connect your ticketing system and documentation, and Klart AI starts resolving from your real runbooks and ticket history immediately.

Jira, Confluence, Notion, Google Drive, Slack, Microsoft Teams, and Zendesk natively, with broader ITSM, cloud, and DevOps tool coverage through our integration library.

Klart AI can be scoped from answer-only to full action execution — you control exactly which systems it can act in and what requires human approval first.

Ready to transform your IT Service Management operations?

Deploy AI coworkers that handle the work your team shouldn't have to do manually.

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