Answers customers from approved sources — and knows when to hand over.
Lyra is an AI customer support agent designed for real production environments. It answers customer questions using approved sources, escalates when needed, creates support tickets, and integrates directly into your website and support tools.
70%
of tickets resolved without a human
Source-based
never invents an answer
One line
to embed the chat widget
Lyra
Customer Support Expert
agentsPage.whatItIsLabel
Lyra is an AI customer support agent built for production. It answers customer questions strictly from your website content, FAQs, and internal documentation, embeds directly into your site as a chat widget, and works across email and your helpdesk. When something needs a person, it creates a ticket in Zendesk or Intercom with the full conversation and context already attached.
agentsPage.bestForLabel
Support teams facing high, repetitive volume without headcount to match.
agentsPage.whereItWorksLabel
Your website chat widget, Zendesk, Intercom, email, and your CRM.
agentsPage.whoStaysInControlLabel
You set what it can answer and when it must escalate to a human.
agentsPage.setupTimeLabel
Minutes. Connect your FAQs and docs, embed the widget with one line.
Answers customer questions strictly using website content, FAQs, and internal documentation to prevent incorrect or invented responses.
Embeds directly into your website as a chat widget to handle customer questions in real time.
Detects when an issue requires human intervention and routes it to the correct support team automatically.
Creates support tickets in tools like Zendesk or Intercom with full context, reducing back-and-forth.
Delivers consistent answers across chat, email, and support platforms using the same verified knowledge base.
agentsPage.everythingCanDoSubtitle
Answer common questions instantly
Order status, policies, and how-to questions handled the moment they arrive.
Work around the clock
Customers at 2am get the same answer as customers at 2pm.
Handle multi-turn conversations
Follows a real back-and-forth instead of resetting at every message.
Absorb volume spikes
A launch or a peak season does not need temporary staffing to survive.
Source-based responses only
Answers come from your website, FAQs, and documentation — nowhere else.
Cite what it used
Every answer can be traced to the article or record behind it.
Say when it does not know
An honest escalation instead of a confident, wrong reply.
Stay consistent everywhere
Chat, email, and helpdesk give the same answer to the same question.
Detect when a human is needed
Recognises frustration, complexity, and risk rather than pushing through.
Route to the right team
Billing, technical, or account issues land where they belong first time.
Create tickets with context
Zendesk and Intercom tickets arrive with the full history already attached.
Qualify before handing over
Gathers the details an agent would otherwise spend the first reply asking for.
Website chat widget
Embeds on your site with one line of code and greets every visitor instantly.
Helpdesk integration
Works inside Zendesk and Intercom rather than beside them.
Email support
The same grounded answers applied to your support inbox.
Learn from resolved tickets
Past resolutions improve future answers without manual retraining.
agentsPage.problemsSubtitle
Lyra resolves common customer questions instantly from your approved content — cutting ticket volume and response times without adding headcount to absorb the repetition.
Lyra gives every customer the same accurate, source-based answer across chat, email, and your helpdesk — so the reply does not depend on who picked up the ticket.
Lyra filters and qualifies everything coming in, resolves what it can, and hands your team only the tickets that need a person — with the full history already attached.
agentsPage.howItWorksSubtitle
Connect your website, FAQs, and internal support documentation.
Lyra answers customer questions using verified sources and detects when escalation is required.
Unresolved issues are routed to support teams with full context and tickets created automatically.
Website chat widget, Zendesk, Intercom, Google Drive, Notion, Confluence, internal FAQs, CRM tools.
+ internal FAQs, CRM tools.
agentsPage.teamsLeanOn
agentsPage.adaptsToIndustries
