AI coworkers for high-volume retail operations
Increase conversion, reduce operational costs, and deliver consistent customer experiences with AI coworkers that understand your retail business and execute work across support, orders, returns, and internal operations.
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Retail and e-commerce teams operate under constant pressure from high ticket volumes, seasonal spikes, and thin margins. Customer data, order information, and policies are spread across tools, forcing teams to rely on manual processes that slow response times, increase errors, and hurt customer satisfaction.
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Lyra
Customer Support Expert
A customer says their order #38215 arrived damaged and wants a replacement, not a refund.
Confirmed via order history — replacement approved under the damage policy, no return shipping required since the item is defective. New order #38402 created and confirmation sent, no agent needed.
Cairo
Data Analyst
Which product category is driving the most returns this month, and is it trending up?
Outerwear returns are up 22% month-over-month, mostly sizing complaints on the same 3 SKUs. Flagging these for a size-chart review before the next restock.
Calla
AI Copywriter
Write a product description for the new wool coat restock, matching our usual tone.
Draft ready — pulled the fabric and care details straight from the product spec sheet so nothing’s invented, and matched the warm, concise tone from your last 10 published listings.
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Customer support at scale
Resolve L1 inquiries, order issues, and return requests automatically while escalating complex cases with full customer and order context.
Internal operations and coordination
Handle internal requests, vendor coordination, and operational follow-ups without manual back-and-forth.
Orders, returns, and refunds operations
Automate policy checks, workflow execution, and system updates across order management and support tools.
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Order and returns automation
Klart AI handles order issues, returns, and refunds by validating policies, retrieving order context, triggering workflows, and updating systems automatically.
Customer account resolution
AI coworkers build a unified view of each customer across orders, tickets, and interactions to resolve issues faster and more accurately.
Inventory and product inquiries
Answer customer and internal questions using live product, pricing, and availability data across systems.
Peak and seasonal workload handling
Absorb demand spikes during promotions and peak seasons without adding temporary headcount or breaking workflows.
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+ ERP and OMS systems
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