Marketplaces

AI coworkers for scaling marketplace operations

Grow supply, protect trust, and scale marketplace operations with AI coworkers that coordinate onboarding, content, and day-to-day execution across your tools, without increasing operational overhead.

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60%

Faster supplier onboarding and qualification

40%

Reduction in manual marketplace operations across teams

70%

Weekly active usage across internal teams using AI coworkers

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Marketplaces operate with two sides, constant coordination, and high operational pressure. Supplier onboarding, content updates, trust and safety workflows, and internal operations are spread across tools and teams. As volume grows, manual processes slow down acquisition, overwhelm operations, and put marketplace quality at risk. Teams need to scale activity and trust without scaling chaos.

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Lyra

Customer Support Expert

A buyer says their order never arrived and the seller isn’t responding — what’s our resolution policy?

Per marketplace policy, the buyer is eligible for a full refund since the seller missed the 48-hour response window. Refund issued and the seller flagged for a response-time review.

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Calla

AI Copywriter

Write a supplier-facing announcement about the new payout schedule change, for our EU sellers.

Draft ready — pulled the exact new payout dates from the policy doc so nothing’s approximate, and matched the direct, plain tone we’ve used in past seller announcements.

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Klarty

Executive Assistant

Where is supplier application #SUP-2291 stuck in the onboarding pipeline?

Application #SUP-2291 is waiting on a business registration document — reminder sent to the applicant, and it’ll auto-escalate to the onboarding team if not received in 3 days.

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Accelerate supplier acquisition and onboarding

Automate supplier prospecting, qualification, and onboarding by collecting required information, answering recurring questions, and validating submissions so your team signs the right suppliers faster.

Supplier onboardingNew application

1Prospect qualifiedDone

2Required documents collectedDone

3Submission validatedNow

Keep your marketplace active with scalable content

Generate and adapt content for supplier communications, marketplace updates, policies, and campaigns across regions while staying aligned with your rules and tone.

Supplier updateDraft

New payout schedule — what changes for you

On brand toneAdapted per regionPolicy-accurate

Scale operational expertise without hiring

Let AI coworkers handle tier 1 and tier 2 operational and support work while routing complex or high-risk cases to your experts with full context.

Operational queueLive

Standard listing questionAuto-resolved

Payout timing questionAuto-resolved

Suspected policy violationEscalated + context

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Buyer and seller issue resolution

Klart AI handles disputes, refunds, account issues, and inquiries by gathering transaction history and enforcing marketplace rules.

Trust and safety workflows

Assist teams with reviews of flagged listings, accounts, or behaviors by collecting context and preparing cases for action.

Seller onboarding and support

Guide sellers through onboarding steps, validate required information, and respond to recurring questions automatically.

Transaction monitoring and follow-up

Track order status, delivery issues, and partner responses while escalating exceptions with full context.

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+ CMS tools, internal marketplace systems, trust and safety platforms, internal APIs

“We have been using Klart AI for a while now and it has been a game-changer. It has saved us a lot of time. We highly recommend this tool to any company looking to streamline their processes and improve their efficiency.”

Gladys Embolo

Head of Global Support at Mirakl

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No — it absorbs the repetitive onboarding and tier 1/2 support volume so your team focuses on trust and safety judgment calls and the sellers or buyers who need real attention.

Both, from the same grounded knowledge base — the difference is which policies and tools each side’s workflow connects to, not a separate product.

Every decision is checked against your actual policy documents, not general judgment — it cites what it used and escalates edge cases instead of guessing.

Yes — it uses your approved terminology and tone per region, so a seller announcement in French and English says the same thing, not a rough translation of it.

Salesforce, HubSpot, Zendesk, Intercom, and Stripe natively, plus Slack, Google Drive, Notion, and most CMS and trust-and-safety platforms.

Most marketplaces see faster onboarding within the first couple of weeks of connecting their application and verification systems.

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