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SLA Statement

Last updated: 12/05/2023

At Klart AI, we are dedicated to delivering a superior customer experience. Our commitment is underpinned by our promise to respond to any customer service escalation within 24 hours from Monday to Friday, as per the information provided in our Marketplace profile.

We understand that trust is a cornerstone of our customer relationships. As such, we participate actively in the Bug Bounty Program to ensure the highest levels of security for our offerings. We pledge to meet the requirements of the program, demonstrating our commitment to maintaining the integrity of our products and services.

Furthermore, we are focused on evolving and expanding our product range. We aim to maintain a diverse portfolio that includes at least one paid cloud application, reflecting our dedication to innovation and our drive to meet the varied needs of our customers.

We strive to provide high-quality services that deliver value and foster trust. We understand that our success is intertwined with the satisfaction of our customers, and we will continue to work tirelessly to exceed expectations.

Please note, this SLA is dynamic and may be updated to reflect changes in our operational capabilities, market conditions, and customer needs. We are committed to maintaining open communication with our customers and will promptly notify you of any changes.

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